Refund policy

We want you to be happy with your print. If something isn't right, get in touch and we'll do our best to put it right.

Made-to-order prints

Every print, canvas, mounted and framed piece we sell is produced specifically for you after you order. As these are made-to-order and personalised to your specification (size, paper, mount, frame), they are not eligible for a refund simply because you've changed your mind, in line with UK Consumer Contracts Regulations for bespoke and personalised goods.

Faulty or damaged items

If your print arrives damaged, faulty, or significantly different from what you ordered, contact us within 14 days of delivery at info@ryoung-art.com with your order number and a photo of the issue. We will offer a reprint, repair, or refund, whichever is most appropriate.

Colour accuracy

We follow a calibrated colour workflow, but screen colours vary between devices and cannot be guaranteed to match exactly. Colour variation within normal expectations is not treated as a fault. See our Colour Accuracy page for more detail on how we manage this and what you can do to get the best match.

Cancellations

If you need to cancel an order, contact us as soon as possible. If production hasn't yet started, we can usually cancel and refund in full. Once printing has begun, we may not be able to offer a full refund as materials and labour have already been committed.